Disclaimer: Westlake Village Hospice Inc. is a licensed and Medicare-certified hospice care provider. We do not sell, prescribe, dispense, or ship prescription medications, and we do not operate an online pharmacy or telemedicine prescribing service. All hospice services are provided in person by licensed healthcare professionals. Any references to Medicare coverage, medication support, or medical coordination relate solely to patient care delivered under physician direction and do not constitute prescription drug sales or online medical services.
Privacy Policy
Patakaran sa Privacy
Ang iyong privacy at seguridad ang aming top priority
This Privacy Policy describes how Westlake Village Hospice, Inc. ("we," "us," or "our") collects, uses, discloses, and protects personal information obtained through our website and services. We are committed to protecting your privacy and complying with applicable federal and California state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), the California Consumer Privacy Act (CCPA), and the California Privacy Rights Act (CPRA).
Westlake Village Hospice, Inc. may update this policy from time to time. We will notify you of material changes by posting the updated policy on this page with a new effective date.
Effective Date: March 10, 2025 | Last Updated: March 10, 2025
Ano ang Aming Kinokolekta
We may collect the following categories of personal information:
- Identifiers: Name, phone number, email address, IP address, and device identifiers
- Contact information: Email address, mailing address, and phone number
- Health information: Information you voluntarily share when inquiring about hospice services (treated under HIPAA protections)
- Usage data: Pages visited, time spent on pages, browser type, and referring URLs
- Communications: Records of your correspondence with us via phone, email, or web forms
Ano ang Aming Ginagawa sa Impormasyong Nakokolekta
We use the information we collect for the following business purposes:
- To respond to your inquiries and provide hospice care information
- Internal record keeping and business administration
- To improve our website, services, and patient/family experience
- To send you service-related communications and, where you have opted in, marketing emails about our programs
- To comply with legal obligations, including HIPAA requirements
- To customize website content based on your preferences and interests
HIPAA Notice of Privacy Practices
As a hospice provider, Westlake Village Hospice, Inc. is a HIPAA-covered entity. This section describes how we handle Protected Health Information (PHI).
How We Use and Disclose PHI
- Treatment: To coordinate and provide hospice and palliative care services
- Payment: To bill and process payment for services rendered
- Healthcare Operations: For quality improvement, training, and administrative purposes
- As required by law: To comply with federal, state, or local laws and court orders
- Public health activities: To report to public health authorities as legally required
- With your written authorization: For any other purpose not listed above
Your HIPAA Rights
- Right to access your PHI and request copies of your medical records
- Right to request amendments to inaccurate or incomplete PHI
- Right to request restrictions on how we use or disclose your PHI
- Right to receive an accounting of disclosures of your PHI
- Right to receive this Notice of Privacy Practices
- Right to file a complaint with us or the U.S. Department of Health and Human Services (HHS) if you believe your rights have been violated
To file a HIPAA complaint or to exercise your HIPAA rights, contact our Privacy Officer at: privacy@westlakevillagehospice.com or call 818-791-0611. You may also file a complaint with HHS at www.hhs.gov/ocr/privacy.
California Privacy Rights (CCPA / CPRA)
If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) grant you specific rights regarding your personal information. We are committed to honoring these rights:
- Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell about you.
- Right to Delete: You have the right to request deletion of personal information we have collected about you, subject to certain exceptions.
- Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
- Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information. We do not sell or share personal information for cross-context behavioral advertising.
- Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of your sensitive personal information to purposes necessary to provide our services.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. You will not receive a different level or quality of services.
How to Submit a Privacy Request
To exercise any of the rights above, submit a verifiable consumer request to:
- 📧 privacy@westlakevillagehospice.com
- 📞 818-791-0611
We will respond to your request within 45 days as required by law. Requests are free of charge up to twice per year.
Do Not Sell or Share My Personal Information
Westlake Village Hospice, Inc. does not sell, rent, or share your personal information with third parties for monetary compensation or for cross-context behavioral advertising purposes.
We may share your information with trusted service providers who assist us in operating our website and conducting our business, under strict confidentiality agreements. We may also disclose information when required by law or to protect our rights.
If our practices change, we will update this page and provide a clear opt-out mechanism before any such sharing occurs.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.
- Medical records / PHI: Retained for a minimum of 7 years following the last date of service, or as required by California law
- Website contact form submissions: Retained for up to 2 years
- Email marketing records: Retained until you unsubscribe or request deletion
- Website analytics data: Retained for up to 13 months in anonymized form
Seguridad
We are committed to ensuring that your information is secure. We implement appropriate physical, electronic, and administrative safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures are consistent with HIPAA Security Rule requirements for electronic PHI and industry best practices for all other personal data.
While we take every reasonable precaution, no method of transmission over the Internet or method of electronic storage is 100% secure. If you believe your personal information has been compromised, please contact us immediately at privacy@westlakevillagehospice.com.
Cookies and Tracking Technologies
Ang cookie ay maliit na file na inilalagay sa iyong device na tumutulong sa aming suriin ang web traffic at pabutihin ang iyong karanasan sa pag-browse. Ang mga katulad na teknolohiya — tulad ng pixels, session replay tools, at tag managers — ay maaari ring gamitin upang maunawaan kung paano nakikipag-interact ang mga bisita sa aming website.
Mga Kategorya ng Cookies na Ginagamit Namin
- Mahigpit na Kinakailangan: Kinakailangan para gumana ang website (session state, seguridad, mga kagustuhan sa pahintulot). Hindi ito maaaring hindi paganahin.
- Analytics: Tumutulong sa amin na maunawaan kung paano ginagamit ng mga bisita ang aming site. Ginagamit namin ang Google Analytics 4 upang sukatin ang mga pattern ng trapiko at pagganap ng pahina, at ang Microsoft Clarity upang makita ang pinagsama-samang metrics ng pag-uugali, heatmap, at session replay. Tumutulong ang mga tool na ito na pabutihin ang pagiging magagamit ng site at tukuyin ang mga sirang o nakakalito na pahina. Ang data ay pinoproseso ng Google LLC at Microsoft Corporation sa ilalim ng kanilang mga patakaran sa privacy.
- Advertising: Ginagamit upang sukatin ang pagganap ng aming mga online ad at, kung pinahihintulutan, magpakita ng mga kaugnay na ad sa iba pang mga website. Ginagamit namin ang Google Ads at Microsoft Advertising (Bing UET) para sa conversion tracking. Ang mga tool na ito ay maaaring magtakda ng advertising identifier sa iyong device.
- Tiwala at Seguridad: Ginagamit namin ang TrustedSite verification service upang ipakita ang aming security badge at i-verify ang integridad ng site.
Ang HINDI Namin Ginagawa
Hindi namin ginagamit ang session replays, analytics tools, o advertising trackers upang kilalanin ang mga indibidwal na bisita o iugnay ang iyong aktibidad sa website na ito sa anumang Protected Health Information (PHI) na saklaw ng HIPAA. Ang mga form na iyong isinusumite — kabilang ang mga katanungan tungkol sa hospice services — ay hinahawakan sa pamamagitan ng aming secure na imprastraktura at hindi ipinapadala sa mga third-party na provider ng analytics o advertising sa nakikilalang anyo.
Ang Iyong mga Pagpipilian
Maaari mong tanggapin, i-customize, o tanggihan ang mga hindi mahalagang cookie gamit ang aming cookie consent banner. Maaari mo ring baguhin ang mga setting ng iyong browser upang tanggihan ang mga cookie. Tandaan na ang pagtanggi sa mga hindi mahalagang cookie ay hindi pipigil sa paggana ng site, ngunit maaaring maglimita ng ilang mga feature. Sa kasalukuyan, hindi kami tumutugon sa mga signal ng browser na 'Do Not Track', ngunit sinusuportahan namin ang iyong karapatang pamahalaan ang mga cookie preference anumang oras.
Pag-opt Out mula sa Mga Partikular na Serbisyo
- Google Analytics
- Personalisasyon ng Google Ads
- Microsoft Advertising
- Microsoft Clarity: I-disable sa pamamagitan ng aming cookie consent banner o gumamit ng browser-based analytics blocker
Mga Link sa Ibang Website
Our website may contain links to third-party websites. Once you leave our site, we do not control the content or privacy practices of those websites. We are not responsible for the protection and privacy of any information you provide while visiting such sites. We encourage you to review the privacy policy of any website you visit.
SMS and Email Communications (OPT-IN)
By filling out and submitting an online form on our website, you agree to receive SMS text messages and/or email notifications from Westlake Village Hospice, Inc. at the phone number or email address you provide.
- Message frequency varies based on your inquiries and our service updates
- Standard message and data rates may apply based on your carrier plan
- To opt out of SMS messages at any time, reply STOP to any text message we send you
- To opt out of email communications, click the 'Unsubscribe' link in any marketing email or contact us at privacy@westlakevillagehospice.com
- Reply HELP to any SMS message for assistance, or contact us at 818-791-0611
- Opting out will not affect our ability to contact you regarding active care services if you are a patient or family member
Pagkontrol sa Iyong Personal na Impormasyon
Maaari mong piliing limitahan ang pagkolekta o paggamit ng iyong personal na impormasyon sa mga sumusunod na paraan:
- When filling out any form on our website, you may indicate that you do not wish your information to be used for direct marketing purposes
- If you have previously consented to us using your personal information for direct marketing, you may withdraw that consent at any time by contacting us at privacy@westlakevillagehospice.com
- You may request access to, correction of, or deletion of personal information we hold about you — free of charge — by contacting us using the details below
We will not sell, distribute, or lease your personal information to third parties unless we have your explicit permission or are required by law to do so.
To submit a verified request, contact our Privacy Officer. We will respond within 45 days as required under the California Consumer Privacy Act. If you believe any information we hold about you is incorrect or incomplete, we will promptly correct it upon your request.
May Tanong Tungkol sa Aming Privacy Policy?
Contact our Privacy Officer for any requests or concerns. We respond within 45 days.
Privacy Officer: privacy@westlakevillagehospice.com