Disclaimer: Westlake Village Hospice Inc. is a licensed and Medicare-certified hospice care provider. We do not sell, prescribe, dispense, or ship prescription medications, and we do not operate an online pharmacy or telemedicine prescribing service. All hospice services are provided in person by licensed healthcare professionals. Any references to Medicare coverage, medication support, or medical coordination relate solely to patient care delivered under physician direction and do not constitute prescription drug sales or online medical services.

Privacy Policy

Your privacy and security are our top priorities

This Privacy Policy describes how Westlake Village Hospice, Inc. ("we," "us," or "our") collects, uses, discloses, and protects personal information obtained through our website and services. We are committed to protecting your privacy and complying with applicable federal and California state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), the California Consumer Privacy Act (CCPA), and the California Privacy Rights Act (CPRA).

Westlake Village Hospice, Inc. may update this policy from time to time. We will notify you of material changes by posting the updated policy on this page with a new effective date.

Effective Date: March 10, 2025 | Last Updated: March 10, 2025

What We Collect

We may collect the following categories of personal information:

Identifiers: Name, phone number, email address, IP address, and device identifiers
Contact information: Email address, mailing address, and phone number
Health information: Information you voluntarily share when inquiring about hospice services (treated under HIPAA protections)
Usage data: Pages visited, time spent on pages, browser type, and referring URLs
Communications: Records of your correspondence with us via phone, email, or web forms

What We Do With The Information We Gather

We use the information we collect for the following business purposes:

To respond to your inquiries and provide hospice care information
Internal record keeping and business administration
To improve our website, services, and patient/family experience
To send you service-related communications and, where you have opted in, marketing emails about our programs
To comply with legal obligations, including HIPAA requirements
To customize website content based on your preferences and interests

HIPAA Notice of Privacy Practices

As a hospice provider, Westlake Village Hospice, Inc. is a HIPAA-covered entity. This section describes how we handle Protected Health Information (PHI).

How We Use and Disclose PHI

Treatment: To coordinate and provide hospice and palliative care services
Payment: To bill and process payment for services rendered
Healthcare Operations: For quality improvement, training, and administrative purposes
As required by law: To comply with federal, state, or local laws and court orders
Public health activities: To report to public health authorities as legally required
With your written authorization: For any other purpose not listed above

Your HIPAA Rights

Right to access your PHI and request copies of your medical records
Right to request amendments to inaccurate or incomplete PHI
Right to request restrictions on how we use or disclose your PHI
Right to receive an accounting of disclosures of your PHI
Right to receive this Notice of Privacy Practices
Right to file a complaint with us or the U.S. Department of Health and Human Services (HHS) if you believe your rights have been violated

To file a HIPAA complaint or to exercise your HIPAA rights, contact our Privacy Officer at: privacy@westlakevillagehospice.com or call 818-791-0611. You may also file a complaint with HHS at www.hhs.gov/ocr/privacy.

California Privacy Rights (CCPA / CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) grant you specific rights regarding your personal information. We are committed to honoring these rights:

Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell about you.
Right to Delete: You have the right to request deletion of personal information we have collected about you, subject to certain exceptions.
Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information. We do not sell or share personal information for cross-context behavioral advertising.
Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of your sensitive personal information to purposes necessary to provide our services.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. You will not receive a different level or quality of services.

How to Submit a Privacy Request

To exercise any of the rights above, submit a verifiable consumer request to:

📧 privacy@westlakevillagehospice.com
📞 818-791-0611

We will respond to your request within 45 days as required by law. Requests are free of charge up to twice per year.

Do Not Sell or Share My Personal Information

Westlake Village Hospice, Inc. does not sell, rent, or share your personal information with third parties for monetary compensation or for cross-context behavioral advertising purposes.

We may share your information with trusted service providers who assist us in operating our website and conducting our business, under strict confidentiality agreements. We may also disclose information when required by law or to protect our rights.

If our practices change, we will update this page and provide a clear opt-out mechanism before any such sharing occurs.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

Medical records / PHI: Retained for a minimum of 7 years following the last date of service, or as required by California law
Website contact form submissions: Retained for up to 2 years
Email marketing records: Retained until you unsubscribe or request deletion
Website analytics data: Retained for up to 13 months in anonymized form

Security

We are committed to ensuring that your information is secure. We implement appropriate physical, electronic, and administrative safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures are consistent with HIPAA Security Rule requirements for electronic PHI and industry best practices for all other personal data.

While we take every reasonable precaution, no method of transmission over the Internet or method of electronic storage is 100% secure. If you believe your personal information has been compromised, please contact us immediately at privacy@westlakevillagehospice.com.

How We Use Cookies

A cookie is a small file placed on your device that helps us analyze web traffic and improve your browsing experience. Cookies allow our website to respond to you as an individual and tailor its content to your needs.

We use cookies to identify which pages are being used, analyze traffic patterns, and improve our website. This information is used for statistical analysis only and is not linked to personally identifiable information unless you have submitted a form to us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Please note that declining cookies may limit your ability to use certain features of our website. We do not currently respond to 'Do Not Track' browser signals, but we support your right to manage your cookie preferences.

Links to Other Websites

Our website may contain links to third-party websites. Once you leave our site, we do not control the content or privacy practices of those websites. We are not responsible for the protection and privacy of any information you provide while visiting such sites. We encourage you to review the privacy policy of any website you visit.

SMS and Email Communications (OPT-IN)

By filling out and submitting an online form on our website, you agree to receive SMS text messages and/or email notifications from Westlake Village Hospice, Inc. at the phone number or email address you provide.

Message frequency varies based on your inquiries and our service updates
Standard message and data rates may apply based on your carrier plan
To opt out of SMS messages at any time, reply STOP to any text message we send you
To opt out of email communications, click the 'Unsubscribe' link in any marketing email or contact us at privacy@westlakevillagehospice.com
Reply HELP to any SMS message for assistance, or contact us at 818-791-0611
Opting out will not affect our ability to contact you regarding active care services if you are a patient or family member

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

When filling out any form on our website, you may indicate that you do not wish your information to be used for direct marketing purposes
If you have previously consented to us using your personal information for direct marketing, you may withdraw that consent at any time by contacting us at privacy@westlakevillagehospice.com
You may request access to, correction of, or deletion of personal information we hold about you — free of charge — by contacting us using the details below

We will not sell, distribute, or lease your personal information to third parties unless we have your explicit permission or are required by law to do so.

To submit a verified request, contact our Privacy Officer. We will respond within 45 days as required under the California Consumer Privacy Act. If you believe any information we hold about you is incorrect or incomplete, we will promptly correct it upon your request.

Questions About Our Privacy Policy?

Contact our Privacy Officer for any requests or concerns. We respond within 45 days.

Privacy Officer: privacy@westlakevillagehospice.com

818-791-0611 Email Privacy Officer

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