Disclaimer: Westlake Village Hospice Inc. is a licensed and Medicare-certified hospice care provider. We do not sell, prescribe, dispense, or ship prescription medications, and we do not operate an online pharmacy or telemedicine prescribing service. All hospice services are provided in person by licensed healthcare professionals. Any references to Medicare coverage, medication support, or medical coordination relate solely to patient care delivered under physician direction and do not constitute prescription drug sales or online medical services.
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4165 E Thousand Oaks Blvd, Suite 325D,
Westlake Village, CA 91362
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What to Expect When You Call
Reaching out for hospice care is a brave step. Here is what happens next to ensure you get the support you need immediately.
Initial Conversation
You will speak with our compassionate intake coordinator. We listen to your story, answer your immediate questions, and explain how insurance coverage works.
Free Assessment
A registered nurse comes to your home (or hospital) to evaluate your loved one. This is a no-obligation visit to determine eligibility and care needs.
Уход начинается
If you choose to proceed, we can often start care the same day. Medical equipment is delivered, and our team begins providing comfort immediately.
Why Families Trust Westlake Village Hospice
Choosing a hospice agency is one of the most significant decisions a family makes during a terminal illness. The quality of the care team directly determines how much pain and suffering the patient experiences, how well prepared the caregiver feels for what lies ahead, and how the family remembers the final chapter of their loved one's life. This is a decision worth making carefully.
At Westlake Village Hospice, we earn this trust through consistent, high-quality clinical care delivered by an experienced, compassionate team — not through marketing claims. We are Medicare-certified and ACHC-accredited. Our clinical staff includes Board-Certified Hospice and Palliative Medicine physicians, Registered Nurses with specialized hospice and palliative care experience, Licensed Clinical Social Workers, and a Board-Certified Chaplain. Our staff turnover rate is substantially below the national industry average — meaning the same team that starts with your family typically stays with your family throughout the hospice journey.
We serve patients throughout Los Angeles County, Ventura County, and Orange County — one of the largest and most diverse service areas in California. Our multilingual team reflects the communities we serve, with clinical staff fluent in Spanish, Armenian, Farsi, and other languages. No family should have to navigate a language barrier in their most vulnerable moments, and at Westlake Village Hospice, they don't need to.
What Makes Our Care Different
24/7 Nurse Access — Not Just On-Call
Our 24/7 on-call line is answered by a Registered Nurse — not a call center, not an answering service. When you call at 3:00 AM because your loved one's breathing has changed, you speak directly with a licensed nurse who can make clinical decisions, dispatch help, and stay on the phone with you for as long as you need.
Same-Day Equipment Delivery
When a patient enrolls in our program, all necessary medical equipment is delivered the same day — hospital bed, mattress overlay, wheelchair, bedside commode, and oxygen equipment if needed. We never ask families to wait days for a hospital bed while a loved one is struggling in a regular bed at home.
Interdisciplinary Care Conferences
Every 15 days, our full clinical team meets to review each patient's plan of care in detail. Family members are invited to participate in these care conferences — either in person or by phone — to ask questions, share observations, and influence care decisions. Most hospice agencies offer these conferences; few make family participation as central as we do.
Bereavement Support for 13 Months
The Medicare Hospice Benefit requires 13 months of bereavement support after a patient's death. We take this requirement seriously. Our bereavement coordinator reaches out at regular intervals — one week, one month, three months, six months, one year — and provides grief counseling referrals, support group access, and a meaningful, human connection through what is often the most isolating period of a family's life.
Cultural and Religious Sensitivity
Death and dying are profoundly shaped by cultural and religious tradition. Our clinical team receives ongoing training in cultural humility and the specific practices of the diverse communities we serve — including Muslim traditions around dying and death, Jewish end-of-life practices, Armenian family dynamics, and various other cultural frameworks that shape how families understand suffering, choosing comfort care, and the meaning of a good death.
Specialized Pediatric & Young Adult Support
When a hospice patient has young children or grandchildren who are present during the illness and death, specialized support for those children is both critically important and rarely provided. Our social worker and chaplain are trained in age-appropriate death education and bereavement for children, and can provide direct support to the child as well as coaching for adults who are unsure how to talk to children about a family member's dying.
Accreditation & Quality Standards
Meets all federal CMS conditions of participation for hospice agencies
Voluntary third-party accreditation exceeding minimum Medicare requirements
Licensed by the California Department of Public Health (CDPH)
Common Questions Before You Call
How is Westlake Village Hospice accredited, and why does accreditation matter?
Westlake Village Hospice is certified by Medicare and accredited by ACHC (Accreditation Commission for Health Care). ACHC accreditation is a voluntary, rigorous third-party quality review that goes beyond the minimum standards required by CMS Medicare certification. ACHC surveyors conduct unannounced and announced site visits, review clinical records, and interview staff and patients to confirm that practices meet nationally recognized standards of excellence. For families, ACHC accreditation is a meaningful signal that the agency has been independently verified to deliver high-quality care.
How do I know my family will be treated with dignity?
Beyond accreditation and quality programs, the most meaningful signal of dignity in hospice care is the culture of the clinical team. At Westlake, we screen every clinical hire for cultural sensitivity and communication skills, not just clinical credentials. We train all staff in implicit bias awareness and in the specific cultural considerations relevant to the diverse communities we serve in Los Angeles, Ventura, and Orange Counties. We also offer multilingual care — our team includes speakers of Spanish, Armenian, Farsi, and other languages common in our service area.
Does Westlake Village Hospice serve patients who speak languages other than English?
Yes. We serve one of the most linguistically diverse regions in the United States. We provide Spanish-language care through bilingual staff, and we have staff members who speak Armenian, Farsi (Persian), Arabic, and Tagalog. For languages not covered by our staff, we use certified medical interpreter services — not family members — to ensure accurate clinical communication. Multilingual care is a core part of our commitment to serving every community in Los Angeles, Ventura, and Orange Counties equally.